Monday, March 19, 2012

Filing a Homeowners Insurance Claim 101


Filing insurance claims can be stressful and confusing if you don’t have the right tools to go about it.  Whether a disaster or just a small accident its best to be prepared and that’s where I come in!  With the information below I can walk you through the process of filing a home insurance claim in as easy as 1,2,3! 


1.      Your insurance company must start investigating with damage within 15 days or receiving the written notice
a.      They have 15 days to either accept or reject your claim
b.      They have 5 days to pay for the claim if they accept it
c.      If your claim is rejected your company owes you a written explanation why
2.      Contact your agent or company immediately to find the following:
a.      Is there damage covered in your policy?
b.      Does the claim exceed your deductible?
c.      Will you need estimates of the repairs?
d.      How long will it take to process the claim?
3.      What your Insurance Company will do?
a.      Provide you with a contact person who will monitor your claim
b.      Send a company representative to view the damage
c.      Let you know whether the damage is covered under your policy and an estimate of the damage
d.      If you are covered under your policy they will pay you the necessary costs to repair or replace your damaged property
4.      Tips for a smooth process
a.      Know your insurance policy and ask questions to your agent or company representative
b.      Have your policy number available
c.      Make a list of the damaged property, photos are a plus!
d.      DO NOT make permanent repairs before the company has time to inspect your damage.  If you are insure what that consists of contact your agency ASAP
e.      Keep all damaged or removed materials
f.       Keep receipts and lists of all repair expenses for temporary fixes
g.      Keep an activity log of all your contacts, repairs, letters and other documents
h.      Be there when the inspector inspects your home

Follow these tips when filing a home insurance claim and lose the unnecessary hassle.  Remember, ASK QUESTIONS!